1. Who is MODNY?John Exporter, a company incorporated under the laws of India. (“MODNY”) is a retail extention of the same company which offers various fashion services, including, through its website www.modny.in
2. What is this Return and Refund Policy?
3. Terms of Return and Refund
Product Category Return PeriodFASHION AND LIFESTYLE PRODUCTS Any apparel, accessories, cosmetics, footwear, sunglasses, certain fashion jewellery, etc. 5 days from the date of delivery – as long as the product is unused and the price tags are intact. Innerwear: Briefs and Panties, lingerie sets, socks and stockings. Non-returnable.3.1. If the User is dissatisfied with the purchased Product received from MODNY, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by MODNY after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms.
The User shall initiate such requests for a return not later than (a) 5 (five) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. MODNY reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
3.2. A User is permitted to fully or partially cancel orders prior to its dispatch from MODNY. Upon successfully placing an order on the Platforms and after MODNY has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting MODNY to process a cancellation by sending an email to email@example.com. In all events of cancellation, prior to the dispatch of the purchased Products, MODNY shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which MODNY initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.3.3. Return of or refund for purchased Products shall not be entertained by MODNY if:•
3.3.1. The Product has been used for reasons apart from checking fit and comfort. If MODNY is satisfied that the Product has been used for reasons apart from checking fit and comfort, MODNY shall reserve the right to reject the return of the Product;• 3.3.2. The Product has been washed;
3.3.3. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
3.3.4. The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect; or
3.3.5. MODNY is satisfied that the Product has been rendered defective or unusable.3.4. MODNY shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the MODNY shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.. 3.5. It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by MODNY after due verification at its sole discretion).
3.6. MODNY shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. MODNY disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
3.7. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, MODNY shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
3.8. MODNY shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by MODNY, the refund should reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which MODNY initiates the refund.
3.9. Refunds shall be processed by MODNY through its normal banking channels except in cases where a User had utilised existing store credit for purchase of Products or opted for the cash on delivery option. Where a User had utilised existing store credit or the cash on delivery option for payment towards the purchased Products, MODNY shall process all refunds into the User’s store credit. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, MODNY shall process all refunds through a Payment Option (as defined in the Fee, Payment and Promotions Policy) MODNY deems fit, in its sole discretion, to process such refunds. Once the amount is refunded as store credit to a User’s MODNY account, it cannot be further refunded to any other bank account or as cash, and would continue to remain in the User’s MODNY account until exhausted for shopping on the Platforms.
3.10. Return of purchased Products are facilitated through MODNY’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by MODNY, MODNY’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to MODNY. While MODNY has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, MODNY has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where MODNY is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to MODNY’s outlet. Upon self-shipping the Product to MODNY’s outlet, the User shall be required to scan the courier/postal receipt to firstname.lastname@example.org for MODNY’s records
4. Grievance Redressal
Any grievances relating to the Return and Refund Policy may be directed by you to the grievance department of MODNY which can be contacted at email@example.com.